|Frequently Asked Questions
can I get a temporary connection?
In order to get a temporary connection
for commercial, domestic or public purpose
you must apply in the prescribed format
(Form -1 or Form - 2 as applicable)
to the concerned J.E together with deposit
of temporary connection charge at he
rate applicable to the relevant consumer
Service lines for temporary connection
shall be laid by the supplier where
possible and the estimated cost for
laying and removing such service lines
together with estimated energy charge
shall be paid by you in advance on demand
by the supplier.
much length of service line, I am to
Up to maximum of 30 meters from the
nearest distribution mains will be supplied
free by the supplier.
The proportionate cost of service line,
poles, fittings etc. if any in excess
over the free lead of 30 meters shall
be borne by you.
For temporary supply, the entire service
line cost is to be borne by you along
with the disconnection and dismantling
shall I do towards additions and alterations
of my installation?
or alteration of your earlier approved
installation shall be made only by a
licensed electrical contractor. In case
such addition or alteration results
in increase of your connected or contract
load, prier approval of the supplier
company shall be taken as per the procedure
for enhancement of load. Approval of
Electrical Inspector shall also be required
is the procedure of enhancement of connected
load or contract demand?
You have to apply to the Engineer for
enhancement of load or contract demand. Your
application shall be accompanied by
(a) Processing fee.
(b) Test report of licensed contractor.
(c) Approval of electrical Inspector
If classification of consumer category
changes by enhancement of contract demand,
you have to execute fresh agreement
subject to compliance of other conditions.
should I receive my bill?
The Engineer or his authorised agent
is found to despatch the bills within
the 10 days of the billing period. The
normal billing period is once in every
two months for domestic and commercial
and how do I pay my bill?
You may pay the billed amount either
in cash or by bank draft or banker's
cheque. However you may pay pay by account
payee cheque or credit cards where specifically
allowed by the supplier.
The supplier will issued a receipt to
you for the payment received.
You must pay the billed amount by due
date indicated on the bill or within
a period of seven days from the date
of receiving the bill whichever is later.
If due date indicated in the bill for
payment of the amount is a Sunday or
public holiday, succeeding working day
shall be treated as the due date.
will solve billing dispute, when and
The supplier should resolve the dispute
within the 2 months of loading the complaint
and take action in accordance with Regulation
92 of OERC Distribution Conditions of
Regulation 92 directs that if the supplier
finds the bill erroneous, a revised
bill indicating revised due date shall
be furnished to you. Excess amount paid
by you shall be refunded by way of adjustment
within 2% interest in the subsequent
bill.But if the supplier ascertains
the bill to be correct, this will be
notified to you asking you to pay the
balance, if any, with 2% interest from
the due date. If the supplier fails
to resolve the dispute within two months,
you need not pay the interest on the
do I get reconnected and what is the
You have to pay all the charges and
dues payable to the supplier along with
If you are a single phase domestic consumer
prevailing reconnection charges are
Rs.30/-, for other single phase consumer
it is Rs.50/-, for three phase line
it is rs.100/- and for HT & EHT
line is Rs.500/-.
is the declared voltage I am entitled
The declared voltage of LT (single phase)
is 230 volts and medium voltage for
2 or 3 phase is 400 volts. High tension
is 11 KV, 33 KV in three phase and 25
KV at single phase for existing railway
Traction. Extra high tension supply
is in three phase at 66 KV, 132 KV,
220 KV or 400 KV. It is also 220 KV/132
KV at two phase for existing Railway
is the allowed variation in voltage?
The supplier should not allow voltage
at the point of commencement of supply
to go beyond 6 percent in case of low
or medium voltage. In case of high tension
it should not be more than 6 percent
on the higher side and 9 percent on
the lower side. In case of Extra high
tension it should not be more than 10
percent on higher side or by 12.5 percent
on the lower side.
do I do if my voltage is low?
For low voltage problem, you can lodge
your complaint in writing or over telephone
with details in the local fuse call
center (FCC). The supplier shall intimate
a complaint number to you after registering
the complaint. FCC has to respond to
your complaint within 4 hours. If it
is not done, complaint can be lodged
with the SDO in writing in prescribed
format. The receipt of the complaint
shall be acknowledge by the SDO who
shall resolved the complaint within
15 days in case of local problem and
6 months in case of major problem like
deficiency in the system requiring upgradation
of distribution lines, transformers
or installation of capacitors.
is the agreement between the supplier
and consumer terminated?
If the power supply of a consumer remains
disconnected for a period of two months
for non payment of charges or dues or
non compliance of any direction issued
under the OERC Distribution (Condition
of supply) Code and the consumer does
not take any step to remove the cause,
the agreement of the consumer with the
supplier shall be deemed to be terminated,
without notice. On termination the agreement,
the supplier can remove the service
line and other appliances for supply
of power from the premises of the consumer.
The supplier will intimate the consumer
about the disconnection within 7 days
from the date of disconnection.
can I appeal against decisions of OERC?
Any person aggrieved by any decision
or order of the Commission passed under
Orissa Electricity Reform Act may file
an appeal to the High Court on any question
of law arising out of such order within
sixty days from the date of communication
to him of the decision or order of the
can I redress my grievances with the
If you are aggrieved by any action or
inaction of the Engineer, you can file
representation to his higher officer
within one year and order shall be passed
within 30 days of receipt of the representation.
If you are aggrieved by any order passed
on your representation, you can file
further representation within 45 days
to the Chief Executive officer of the
supplier company who shall pass final
order on that representation within
If the Designated Authority or Chief
Executive of supplier does not respond
to your complaint effectively within
45 days or you are not satisfied with
the action taken by the Supplier, you
may approach the Orissa Electricity
Regulatory Commission at Bidyut Niyamak
Bhawan, Unit - VIII, Bhubaneswar - 751012
in accordance with the procedure prescribed
in Practice Direction of the Commission
on grievance redressal.